We appreciate the opportunity to make this right and above all we appreciate you supporting a Veteran Owned American Small Business.

Within 30 days of delivery date...you must initiate your return by contacting us help@mcarbo.com or submitting your return here: Submit Returns Here

( 2 Possible Scenarios)

Refund Policy: 

  • We will only accept Un-Opened and Un-Used product within 30 days of the delivery date for a REFUND.  
  • Shipping Costs are Not Refundable.  
  • Parts must be in original packaging, unmarked and in unused condition for a Refund.  Exchange or Store Credit...You Bet!

1.  (Refund) Less than 30 days and Un-Opened New Product = Item Total - Shipping Costs (Delivery & Return)

No Returns or Exchanges over 30 days of Delivery Date.

Returns can be processed by contacting help@mcarbo.com or Submit Returns Here.

Store Credit Policy:

2.  (Store Credit) Less than 30 days and Opened Product = Item Total - 25% Restocking Fee - Shipping Costs (Delivery & Return)

      No Returns or Exchanges over 30 days of Delivery Date.

      Returns can be processed by contacting help@mcarbo.com or Submit Returns Here

      Exchange Policy:

      We're happy to offer an exchange on Opened or Un-Opened Products Returned within 30 Days of Delivery Date.

        No Returns or Exchanges over 30 days of Delivery Date.

        Returns can be processed by contacting help@mcarbo.com or Submit Returns Here.

        Wear & Tear Replacement Policy:

        Applies to Grips and Cheek Pad Materials Only.  For Grips and Cheek Pads we off a Wear & Tear Replacement Option.  This means that at any time you can send it back and we will exchange it for 50% OFF the original purchase price!  We don't ever want to leave you hanging and realize All Wear Items will Wear over time. M*CARBO is the only Firearms Company that Warranties their Wear Items and is willing to go halfway with you on the replacement cost!  All you have to do is send them back and we will ship you another set!  Contact us at help@mcarbo.com to arrange this option.

        Even if you mess them up during installation we will send you a 50% OFF Replacement!

        Defective Part Policy:

        We stand behind all M*CARBO Parts to fit and function properly for a Lifetime.  If an issue presents itself with one or our parts.  Please do the following:

        1. Contact us immediately by Email or Phone:  help@mcarbo.com   (727)223-1816
        2. Do Not Alter or Experiment with the Part or your Firearm
        3. Send us Pictures of the Part Installed in your Firearm to aid in Troubleshooting
        4. Wait for Further Instructions from the M*CARBO Technical Department *Please allow 24 - 48 hours for an email response*  If absolutely urgent give us a phone call after sending the necessary pictures via email to help@mcarbo.com

        This will allow us to inspect the part and determine if the part is defective.  All M*CARBO Parts are backed by our 100% Lifetime Guarantee.  M*CARBO does not acknowledge a defective part until it has been inspected and tested by our Engineering Department and Gunsmiths.  If we determine that your part was defective, we will give you the option of a full refund to include the return shipping, a store credit or a proper replacement part.  Determined on a case by case basis.

        *Refunds / Store Credit or Exchanges cannot be given for any "Firearms" as these are Transferable Items regulated by the ATF.*